Avery coordinates
Communicate, record needs, request permitted actions, monitor responses, and follow up within configured policies.
Care Resolution
From a patient need.
To a confirmed outcome.
Avery communicates with patients, identifies needs, and coordinates approved actions. Care Resolution keeps the workflow moving through team acknowledgment, follow-up, and evidence of completion, or an accepted human handoff.
Follow one need through
One need. Followed through.
Follow a medication-access barrier from the patient’s report to confirmed collection. Try missed responses to see how Avery keeps the work open.
For demonstration only14 June 2026 · Example times
- Need identifiedRecorded at 09:00
- Action requestedNot yet confirmed
- Responsible team acknowledgedNot yet confirmed
- Outcome confirmedNot yet confirmed
Avery carries this need from an approved review request through follow-up and evidence of completion.
The patient’s need
“The pharmacy said my discharge medicine wasn’t ready. I haven’t been able to collect it.”
Avery“I’ll ask your care team to help, then check back with you.”
Signal identified
Reported medication-access barrier. Collection remains unconfirmed.
DCE policy applied
Route the reported barrier to an RN. Do not advise medication changes. Keep the issue open until both closure records are present.
Response and fallback rules
- Request acknowledgment within 15 minutes; retry once after 15 minutes.
- If still unaccepted at 30 minutes, request the charge nurse with a 5-minute acknowledgment window. If that window is missed, retain an overdue exception for the charge nurse. Do not assume acceptance.
- After the pharmacy update, allow two patient contact attempts. Unconfirmed collection requires a separately accepted manual handoff by 10:35. If acceptance is overdue, keep the exception open; do not make further automated patient calls. An accepted handoff assigns an RN callback by 11:00.
Example operating settings, not clinical standards. Each organization approves its own policy, priorities, permissions, and response windows.
Resolution work
DEMO-014Action needed
Medication-access barrier identified
Patient reports that the discharge medicine was not ready and has not been collected.
Action needed. Medication-access barrier identified. Patient reports that the discharge medicine was not ready and has not been collected.
- Proposed team
- Transitions of Care RN
- Priority
- Priority review Example policy
- Team acknowledgment
- Not yet requested
- Expected response
- 15 min to acknowledge after request
Advance this example
Patient follow-up
Patient confirmation will be requested after the care team records the pharmacy update.
Evidence required to close
- Team’s pharmacy-readiness recordPending · Not yet recorded
- Patient confirms medicine collectedPending · Not yet confirmed
Interaction and action history 2 recorded events
- Monitoring · Avery workflow
Post-discharge check-in
Identity and consent checks are assumed complete in this example.
- Action needed · Patient report → Avery
Medication-access barrier identified
Patient reports that the discharge medicine was not ready and has not been collected.
What each resolution status means
- Monitoring
- A scheduled check-in is underway; no unresolved need has been identified yet.
- Action needed
- A need requires an approved next step, or an acknowledgment is overdue.
- Assigned
- A request has a destination. Assignment does not mean the team has accepted it.
- Acknowledged
- A named team has explicitly accepted responsibility for the next action.
- In progress
- The responsible team is working on the need; completion evidence is still required.
- Awaiting patient
- A response from the patient is required before the outcome can be confirmed.
- Escalated
- The original response window expired; the configured fallback team has been requested.
- Resolved
- The defined completion evidence has been recorded. This is not a claim of clinical recovery.
- Unable to resolve
- The outcome remains unconfirmed. The bounded automated workflow ends with an accepted manual handoff.
A defined responsibility at every step
Follow-through is part of the work.
Avery maintains the workflow until the required outcome is confirmed or a responsible team accepts continued follow-up. A sent request, a completed call, or an unanswered message cannot stand in for an outcome.
Inside the DCEThe DCE governs
Apply approved rules, permissions, response windows, and escalation pathways. Keep the reason for each action visible.
Clinicians decide
Licensed clinicians assess clinical concerns and make treatment decisions. Avery does not independently diagnose, prescribe, or practice medicine.
Let’s design it together
What comes next in your care journey?
Start with one patient need. Build the connections and follow-through around it.