A conversation with a purpose.
Understands the patient’s request. Collects scheduling preferences and required details. Uses approved office and preparation information. Coordinates the next step through authorized tools.
All solutions
Avery for patient access
Make access feel like part of care.
Appointment requests, referral questions, and routine changes compete for your team’s attention. Avery helps people navigate the next step through natural conversation and configured workflows.
Built around your workflows.
Governed by your care team.
Governed by your care team.
Experience Avery
Avery for patient access
A conversation starts here.
Speak naturally. Ask a question. Explore how Avery fits into your care journey.
Live Caregiver connection pending · Preview the setup
A little closer to every patient
More connection.
Meaningful follow-through.
A clear route to your team.
The patient asks to speak with a person. The request requires clinical judgment. A scheduling or referral exception needs review. A configured escalation condition is met.
Useful context, carried forward.
The reason for the patient’s request. Scheduling preferences and captured details. Tool activity and interaction summary. The next action or care-team review request.
In the moments that matter
See where Avery
fits in your day.
Start with a defined need. Shape the conversation, the next step, and the handoff around it.
01Who the program supports
Patients requesting an appointment or a change. People navigating a referral. Patients with routine office or preparation questions. After-hours callers needing a clear next step.
02Where Avery can help
Understands the patient’s request. Collects scheduling preferences and required details. Uses approved office and preparation information. Coordinates the next step through authorized tools.
03What the clinical engine governs
Configured workflow and disclosure boundaries. Required information before an action. Escalation when clinical questions arise. Response requirements for the current step.
04When your team steps in
The patient asks to speak with a person. The request requires clinical judgment. A scheduling or referral exception needs review. A configured escalation condition is met.
05What comes back to your team
The reason for the patient’s request. Scheduling preferences and captured details. Tool activity and interaction summary. The next action or care-team review request.
Care Resolution
Keep following the work after the conversation.
Across care programs, the next step needs an owner and a clear completion rule. Explore how Avery follows a medication-access need until collection is confirmed or a clinician accepts continued follow-up.
Follow the resolution example- 01
Need identified
Retain the patient’s report and the signal it creates.
- 02
Action requested
Apply the configured policy, route the action, and start the response window.
- 03
Responsible team acknowledged
Record explicit acceptance. Retry or use a fallback when no one responds.
- 04
Outcome confirmed
Collect closure evidence. Keep an unconfirmed outcome visible through a human handoff.
Interactive example for demonstration only. Clinical decisions remain with licensed clinicians.
Natural conversation. Clear boundaries.
Avery connects.
Your team stays in control.
Hours of automated access and human coverage are configured separately. Booking depends on the connected scheduling system; clinical concerns follow an approved escalation route. Avery does not independently diagnose, prescribe, or replace licensed clinical judgment.
Explore the clinical engine01
The conversation
Patient context is captured in their own words.
02
The approved pathway
Clinical rules govern permitted actions and escalation.
03
The human handoff
Your team receives the context and unresolved needs.
An acknowledged handoff is not the same as a resolved concern.
Part of your operation
The systems you use.
The context Avery needs.
Choose the connections that support your program. Confirm access, permitted actions, and ownership before launch.
Explore Avery MarketplaceScheduling systemsProgram connection
Referral queuesProgram connection
Service directoriesProgram connection
Phone and messagingProgram connection
Connections and availability depend on your implementation.
Measure what matters
From activity to follow-through.
Define the evidence with your team. These are measurement priorities, not claimed results.
Completed requests
Evaluate within the deployed program, with agreed evidence and clinical context.
Transfer and resolution outcomes
Evaluate within the deployed program, with agreed evidence and clinical context.
Patient access experience
Evaluate within the deployed program, with agreed evidence and clinical context.
Time available for complex requests
Evaluate within the deployed program, with agreed evidence and clinical context.
A few useful details
Before we get started.
Does every connector support direct booking?
No. The available actions depend on the scheduling system, permissions, and completed integration testing.
What happens when a patient raises a clinical concern?
The workflow should move from administrative navigation to the approved clinical review or urgent-response pathway.
Define your Avery Caregiver
Let’s build around
your team.
Bring us a workflow. We’ll explore the conversation, the connections, and the people behind the next step.
Plan your demonstration