Phone and web voice
Configure voices, opening messages, speaking order, and phone number assignment. The dashboard supports Twilio and Telnyx numbers.
Explore the platform
Voice & messaging
Care conversations, wherever they start.
Bring phone, web voice, chat, and SMS into a coordinated engagement operation. Configure each Avery Caregiver’s voice, connect approved channels, and define how conversations become action.
Avery, in conversationIllustrative preview
Avery1 / 3
“Afternoons usually work best.”
Avery listens to the person, collects preferences, and follows the configured workflow.
- Channel
- Phone or web voice
- Context
- Appointment preference
- Action
- Check availability
A natural conversation
Explore the steps · For demonstration only, no live actions
Care Resolution
Keep the need connected to the outcome.
Care Resolution brings the conversation, configured policy, responsible team, and completion evidence into one workflow. Follow a medication-access example from the patient’s first report to confirmed collection.
Follow the resolution example- 01
Need identified
Retain the patient’s report and the signal it creates.
- 02
Action requested
Apply the configured policy, route the action, and start the response window.
- 03
Responsible team acknowledged
Record explicit acceptance. Retry or use a fallback when no one responds.
- 04
Outcome confirmed
Collect closure evidence. Keep an unconfirmed outcome visible through a human handoff.
Interactive example for demonstration only. Clinical decisions remain with licensed clinicians.
What makes it work
Give every channel a useful role.
Chat and SMS
Configure an Avery Caregiver for web chat with approved knowledge and brand settings. Connect approved actions and manage SMS templates, campaigns, and delivery visibility.
Transfer with purpose
Available call tools include call transfer, warm transfer, voicemail detection, and approved in-call SMS.
From voice to follow-through
The next step should survive the end of a call.
Post-call extraction fields turn conversation details into structured outputs. Call recordings, transcripts, and tool invocation history give the team context for review.
- Program-specific analysis fields
- Approved messaging content
- Care-team transfer workflows
Command CenterIllustrative preview
Calls1 / 3
Understand the voice operation.
Review call volume and duration, then move into recordings, transcripts, summaries, and tool activity.
- Overview
- Made · received · total
- Quality
- Sentiment and latency
- Review
- Transcript + call analysis
From overview to interaction
Explore the steps · For demonstration only, no live actions
The connected platform
Keep exploring.
Built around your care operation
Configure a Caregiver for your team.
Let’s connect your workflows, your systems, and the people you care for.